Return & Refund Policy

Last updated: May 9, 2026

At Arvesa, we want you to feel confident when shopping with us. If you are not fully satisfied with your purchase, we are here to help.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

• In the same condition that you received it
• Unworn or unused
• With tags attached
• In its original packaging
• Accompanied by the receipt or proof of purchase

To start a return, please contact us at:

Email: admin@arvesa.shop

If your return request is approved, we will provide instructions on how and where to send your package. Please note that items sent back without first requesting a return will not be accepted.

Return Questions

If you have any questions regarding returns or refunds, you can contact us anytime at:

Email: admin@arvesa.shop

Damages and Issues

Please inspect your order upon arrival and contact us immediately if:

• The item is defective
• The item is damaged
• You received the wrong item

We will evaluate the issue and work to provide an appropriate solution as quickly as possible.

Non-Returnable Items

Certain items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants)
• Custom or personalized products
• Personal care goods (such as beauty products)
• Hazardous materials, flammable liquids, or gases

We also do not accept returns for:

• Sale items
• Gift cards

If you are unsure whether your item qualifies for a return, please contact us before submitting a request.

Exchanges

The fastest way to receive a different item is to return the original item first. Once the return is accepted, you may place a new order separately.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

To qualify, the item must still be:

• Unworn or unused
• In its original packaging
• With tags attached
• Accompanied by proof of purchase

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund.

If approved, your refund will be issued automatically to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not yet received it, please contact us at:

Email: admin@arvesa.shop